Not all businesses can handle running their large-scale IT setups in-house—outsourcing the project to a managed IT service provider company becomes a necessity at one point. This is because choosing the IT managed services by an experienced company is cost-effective but delivers multiple other benefits.
So, how cost-effective is it? What is the cost of IT managed services in 2023? Well, this depends on multiple factors, including your requirements, the number of users, and more. However, it generally ranges from $60 to $160 per month for each user.
With the cost increments that come along with the need for managed IT services, the outsourcing model makes it convenient for businesses to save funds while trying to scale and serve their customers in the best possible way.
Without further ado, let’s dive right in and understand more about outsourced IT services, the cost to outsource to a renowned company, benefits, and more.
Understanding Outsourced IT Services
Outsourced IT services provide modern businesses the convenience to outsource their partial or complete technology and IT needs to another company or service provider, often known as an IT Managed Services Provider or MSP, IT Consultant, and IT Services Provider.
There are various types of IT services that you can get from the market (more on these later), but it is of utmost significance to know what you actually need and whether your IT service provider has the capability to fulfill the needs.
Across the US, there are numerous MSPs or Managed Service Providers that have varying service offerings and capabilities. But for your business to prosper, you must know which of these MSPs can be your long-term partner and how it can benefit your business.
In-House IT Support Vs. Outsourced IT Support Vs. Co-Managed IT Support
For most businesses and organizations, keeping an in-house IT support team often seems to be the best option—which is not wrong. However, there are other options available to them, such as fully outsourced IT support and co-managed IT support.
Having An In-House IT Support Team
These other, rather new, and unconventional, methods are costly and may incur high costs upon hardware damage, scaled requirements, and more.
For example, normally, an IT support guy or technician is around $50,000 a year, while the role requires them to just perform entry-level tasks such as troubleshooting, maintaining the hardware and software, and the like.
As your IT professionals grow in seniority, they take up bigger and more complex responsibilities but also demand better yearly compensation. But is it the best choice to have an in-house team to manage your IT tasks while they can be outsourced for a much lower cost? That is up to you.
Let’s have a look at the pros and cons of having an in-house IT support team.
Pros
The pros of having an in-house team are evident. Whatever you need them for, whether they are skilled enough for the job, they can be easily approached during office hours.
Not just that—in-house IT professionals are also well-versed with IT practices in a particular environment and know the network layout. They are also aware of any applications being run, making it an ideal situation.
Cons
The cons of having an in-house IT support team are more than you might expect. Firstly, the overhead costs that the business has to bear are extremely high. Moreover, understaffing is a major issue for IT support professionals which eventually takes a toll on mental and physical capabilities.
Furthermore, it is common to experience a lack of expertise—which can be because of multiple reasons. For example, configuring the systems to comply with specific regulations might not be possible.
Suggested: Explore Veraqor’s Complimentary Cloud Modernization Session
Co-Managing the IT Support Needs
In-house experts are never a bad option—however, not having enough capacity or skills is always an issue. This can be solved by employing a more hybrid method, otherwise known as the co-managed IT support model.
This model emphasizes having an in-house team for managed IT services and outsourcing the extra needs to an external party which is tasked to ensure everything is seamless on their end. This model allows your in-house team to focus on more pressing issues while they take care of day-to-day tasks.
Here are some pros and cons you must consider before making a decision.
Pros
Brings the experience of two organizations or companies to the table to address issues and solve problems. You can always outsource tasks that you want to and keep others strictly in-house—it is now ever-easy to prioritize with this method.
Cons
It has the same issue—the cost of this hybrid model can be extremely high for your businesses to bear and make business operations as smooth as possible. Maintaining two teams, both in-house and outsourced, can significantly increase costs.
Completely Outsourced IT Support Services
Completely outsourced IT support services are often the best for all types of businesses. No matter how big or small the business is, this model allows the company to provide seamless managed support services and help them achieve their goals.
This model ensures almost no conflict in execution, and if you have chosen an expert IT Managed Service provider company, there are fewer chances that things can go wrong. These services can help you take advantage of the services
Let’s walk through a few pros and cons of completely outsourced IT support services.
Pros
Fully outsourced IT support and maintenance services bring the experience of two organizations or companies to the table to address issues and solve problems. You can always outsource tasks that you want to and keep others strictly in-house—it is now ever-easy to prioritize with this method.
Cons
It is all up to you to find the right MSP that offers the right communication and customer success standards as per your needs. Untimely communication can result in extreme dissatisfaction and monetary losses.
What Is the Cost of IT Outsourcing Services?
The cost of IT managed services can vary depending on the requirements. It can be tough to explicitly state a number—or to say how much you will be paying for the services. This is because every business has very different needs and requires services as per their requirements.
Some organizations might be looking for baseline services; some might need more skilled and qualified professionals for their complex solutions—the cost factor boils down to what you need and how the plan can be crafted for your business.
At Veraqor, we charge differently for each client. We charge $60 to $180 per user per month—however, this depends on including multiple factors, including the package chosen, the offering, the number of employees, the span of the contract, and more.
Furthermore, this model allows companies to easily scale and accomplish their goals without worrying about finding the right resources and spending time screening them and then choosing the suitable individual for the job.
Conclusion: Should You Really Outsource?
We have an answer to the question, but there’s one person that can answer this, and that is you. You know your requirements and understand the circumstances and the urgency of the tasks—you can decide what you need and when you need it.
Outsourcing the managed IT support needs to an experienced and renowned company is not a bad option. It eventually saves costs for everyone, along with other benefits.
If you are finding it hard to choose between different options, feel free to contact us, and our team will guide you in detail.
